1. Introduction
Welcome to Delcom Digitals. Delcom Digitals (“Delcom Digitals”, “we”, “us”, or “our”) operates the website https://delcomdigitals.co.ke and publishes Android applications.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our website, services, or Android applications.
By using our website or apps, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Definitions
Service means the Delcom Digitals website, Android applications, and related digital services operated by Delcom Digitals.
Personal Data means information about an identifiable person, such as a name, email address, phone number, device identifier, or other information that can reasonably identify someone.
Usage Data means information collected automatically when you use our Service, such as browser type, device information, pages visited, app usage activity, timestamps, and diagnostic data.
Cookies are small files stored on your device that help websites remember preferences, improve functionality, or measure usage.
Service Providers are third parties that help us operate, analyze, improve, or support our Service.
3. Information Collection and Use
We may collect different types of information to provide, maintain, protect, and improve our Service.
The type of data collected depends on how you interact with our website or apps. For example, browsing the website may collect basic usage information, while contacting us may require an email address or other contact details.
4. Types of Data Collected
Personal Data
While using our Service, we may ask you to provide personally identifiable information, such as your name, email address, phone number, or message details when you contact us or request support.
Usage Data
We may collect information about how the Service is accessed and used. This may include your IP address, browser type, browser version, pages visited, time and date of visits, time spent on pages, device type, operating system, and diagnostic data.
Cookies and Tracking Data
Our website may use cookies or similar technologies to improve user experience, remember preferences, measure traffic, or understand how visitors use the site.
You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Service may not function properly if cookies are disabled.
5. How We Use Data
Delcom Digitals may use collected data to:
- Provide, operate, and maintain our website and apps.
- Improve user experience and app functionality.
- Respond to support requests, questions, or feedback.
- Monitor usage and diagnose technical issues.
- Improve security, prevent abuse, and protect our services.
- Comply with legal obligations where applicable.
6. Retention of Data
We retain Personal Data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Usage Data may be retained for a shorter period, except where it is needed to improve security, troubleshoot issues, improve functionality, or comply with legal obligations.
7. Transfer of Data
Your information may be processed and stored on computers or servers located outside your city, county, country, or other governmental jurisdiction where data protection laws may differ.
If you are located outside Kenya and choose to provide information to us, please note that we may process information in Kenya and in other locations where our service providers operate.
8. Disclosure of Data
We may disclose information where necessary to:
- Comply with legal obligations.
- Protect and defend the rights or property of Delcom Digitals.
- Prevent or investigate possible wrongdoing.
- Protect the safety of users or the public.
- Work with trusted service providers who support our Service.
9. Security of Data
We value your trust and take reasonable steps to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure.
Because of this, we cannot guarantee absolute security, but we aim to use commercially reasonable safeguards to protect information.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to the processing of your Personal Data.
You may also have the right to request a copy of information we hold about you or withdraw consent where processing is based on consent.
To make a privacy request, contact us using the contact details provided at the end of this policy.
GDPR, UK GDPR, CCPA, and Other Privacy Laws
If you are located in a region with specific privacy rights, such as the European Economic Area, the United Kingdom, California, or another jurisdiction with privacy laws, you may have additional rights under those laws.
11. Service Providers
We may use third-party companies and individuals to help operate our Service, provide technical support, analyze usage, host content, improve functionality, or assist with communication.
These service providers may access Personal Data only to perform tasks on our behalf and are expected not to disclose or use it for other purposes.
12. Analytics
We may use analytics tools to understand how visitors use our website or apps, identify issues, and improve performance.
Analytics data may include pages visited, device type, browser type, approximate location, session duration, and similar usage information.
13. Advertising and Remarketing
Some of our apps or services may use advertising or remarketing tools to support and maintain the Service.
Advertising partners may use cookies, device identifiers, or similar technologies to show relevant ads, measure ad performance, or prevent fraud. You may be able to manage ad personalization through your device, browser, or advertising provider settings.
14. Links to Other Sites
Our Service may contain links to third-party websites or services that are not operated by Delcom Digitals, including Google Play.
If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site or service you visit.
We are not responsible for the content, privacy policies, or practices of third-party sites or services.
15. Children’s Privacy
Our Service is not intended to knowingly collect Personal Data from children without appropriate consent where required by law.
If you believe that a child has provided us with Personal Data, please contact us so we can take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
You are encouraged to review this Privacy Policy periodically for any changes.
17. Consent
By using our website or Android applications, you acknowledge that you have read this Privacy Policy and agree to its terms.
18. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact Delcom Digitals using the link below.
Need help with one of our apps?
Visit our apps page to find our Android applications, or contact us if you need support, privacy clarification, or help with a Delcom Digitals product.